Frequently Asked Questions
Everything you need to know about our premium home decor and furniture.
What is the typical shipping timeline for furniture?
Most of our standard pieces ship within 5-7 business days. Custom or made-to-order furniture typically requires 4-6 weeks for production and delivery to ensure the highest quality craftsmanship.
Do you offer international shipping?
Yes, Ongrid Design ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Are your materials sustainably sourced?
Sustainability is core to our design philosophy. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes in over 80% of our current product catalog.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for larger purchases.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.